WCB benefits, payments or services may be reduced, suspended or stopped. Sometimes, the Workers Compensation Board (WCB) must make these changes because of what is said in The Workers Compensation Act or Board Policy. In these cases, the WCB does not have a choice about the change in benefits, payments or services. At other times, the WCB makes an actual decision or judgement based on the circumstances of the case. In these cases, the WCB is making a "discretionary" decision about whether or not to make the change.
Any person who may lose some benefit, payment or service should be told about the change before it actually happens. This means that "notice" is provided to the person before the change happens. This can include the worker, employer and healthcare professionals providing treatment.
For WCB claims, there are two types of notice which are described in this policy. The type of notice for a change which the WCB must make will be different from the type of notice provided where the WCB is making a discretionary decision.